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Frequently Asked Questions
Q1: How do you handle quality complaints?
Our quality control minimizes issues to near zero. For any quality problems arising from transportation or manufacturing, we offer returns or exchanges within 60 days of receipt.
Q2: How can I request a customized design?
You can provide 3D files (STEP), CAD drawings, or even hand-drawn descriptions. Our engineers will convert your needs into technical files for confirmation.
Q3: Are samples available before mass production?
Yes, we provide basic samples to demonstrate quality. While the sample is free, shipping costs are covered by the customer and can be refunded upon placing an order.
Q4: Is there a discount for bulk orders?
Yes, we offer competitive discounts for multi-piece and large-volume purchases. Please contact our service team for specific details.
Q5: What is your production capacity?
We operate 28 extrusion lines with an annual production capacity of 50,000 tons, ensuring short delivery times and stable supply.
Q6: How are the products packaged for export?
We use standard export EPE with clear shipping marks. Glass components are specially protected to ensure safe arrival at your project site.
Weston Door
